Frequently Asked Questions

VAT is a tax paid by consumers when buying goods and services in the European Union (EU), including the UK. The standard VAT rate in the UK is 20%.

Disabled people are exempt from VAT on equipment designed solely for their use or on adaptations that make equipment usable for them. Certain services provided to disabled individuals, like some home adaptations and disability equipment hire, are also VAT-free.

Goods and services that don’t require VAT are referred to as ‘zero-rated’ or ‘eligible for VAT relief’. However, the rules are complex, and not everything supplied to disabled people is zero-rated for VAT.

VAT law states you must be ‘chronically sick or disabled’ to qualify. This includes those with long-term physical or mental impairments, chronic conditions treated by doctors (e.g., diabetes), or terminal illnesses. Temporary injuries or general frailty do not qualify.

If you do not qualify for VAT exemption, you will pay the standard VAT rate of 20%. For example, a £10.00 product with VAT exemption costs £12.00 with VAT.

On VAT Exempt products you will be given the choice to declare your VAT Exemption status, allowing you to select VAT Exempt or VAT inclusive prices, if you select VAT Exempt but do not declare your illness or disability a member of our team will be in touch to confirm for legal reasons.

We offer a wide range of recliner chairs to suit various needs and preferences, including leather and fabric recliners, rise and recliner chairs, and dual motor chairs. Each type is designed for comfort and ease of use, with options available to match different styles and functionalities.

Single motor recliners use one motor to control both the backrest and footrest, while dual motor recliners have two separate motors, allowing for independent adjustment of the backrest and footrest. Dual motor recliners offer more flexibility and positions for personalised comfort.

Yes we do have a showroom based in Nottinghamshire.

For leather recliners, a regular wipe with a damp cloth is sufficient for cleaning. For fabric recliners, vacuuming and occasional gentle cleaning with water and a soft cloth is recommended. We also offer cleaning kits for more thorough maintenance.

A mobility scooter is a battery-powered vehicle designed to help people with limited mobility get around more easily and independently. Unlike a wheelchair, a mobility scooter is steered using handlebars or a tiller and offers a more comfortable ride for outdoor use. With robust wheels, cushioned seating, and simple controls, it provides a practical solution for everyday journeys, whether you’re heading into town, visiting family, or enjoying a day out.

Mobility scooters are ideal for anyone who can walk short distances but finds longer outings difficult. They’re especially helpful for older adults, people living with long-term health conditions, or those recovering from injury or surgery. If you want to maintain your independence and stay active in your community, a mobility scooter can make a real difference to your daily life.

There’s a wide range of mobility scooters available to suit different needs, preferences, and lifestyles. Some of the most popular types include:

Ultra-Light and Lightweight Mobility Scooters: Great for everyday use, these models are easy to lift, store, and transport, ideal for use with public transport or car travel.

Folding Mobility Scooters: Designed for convenience, these fold neatly away and are perfect for travel or where storage space is limited.

Medium and Large Mobility Scooters: These offer more stability, comfort, and longer battery range, perfect for extended outings or more uneven terrain.

3-Wheel Mobility Scooters: Excellent for indoor use or areas with tight corners, thanks to their sharp turning radius.

Class 2 mobility scooters are designed for pavement use and have a maximum speed of 4mph. They are usually smaller, lighter, and more suitable for short trips or shopping. Class 3 mobility scooters can be used on the road and can travel at speeds of up to 8mph (with a 4mph setting for pavement use). These models tend to be larger, come with additional safety features such as lights and indicators, and must be registered with the DVLA.

All our chairs are offered with a free of charge white glove service.

All our scooters are delivered free of charge

To all mainland UK. Northern Ireland and British isles are priced on application.